Kundenschmerz

For the Director of Music. A lafferty. Selah.


[Sender’s address redacted]

14 November 20xx

Customer Service Dept.
Leibniz Ideenfabrik AG
Herrenhäuser Straße 4
30419 Hannover
Germany

Gentlemen:

This morning I received shipment of order No. Z-25289150 from your firm’s Hannover warehouse. I wish to inform you that I am not altogether satisfied with your product as delivered.

I opened the parcel with some misgivings; from the description in your catalogue, I had been expecting something larger than a matchbox. The label on the inner package, however, assured me that this was indeed the Self-Organizing Monad (Cat. No. M-4202) that I had ordered.

Following the enclosed instructions, I removed the gel capsule from the box and placed it on a sterile Petri dish, to which I added the required drop of my own blood. For some time nothing appeared to happen, and I felt sure that I had fallen victim to a garden-variety mail-order fraud. But just as I was about to sweep the capsule into the waste paper basket, it began to swell with alarming speed, taking on colour and form, until I found myself face to face with a Prussian blue homunculus about a foot high. I am not sure whether it looked at me with an expression of haughty disgust, or whether that was the natural shape of its ugly little face. Either way, it did not seem pleased with its new surroundings, for it gave an angry snort and said:

‘Humph! Well, this isn’t much of a place. Where’s the welcoming committee?’

‘I beg your pardon,’ I said. ‘The manual didn’t mention any such thing.’

‘Come now,’ said the Monad. ‘I am, beyond any possible doubt, the most important thing that has ever appeared in this wretched little backwater. There should be a brass band, and a cheering crowd, and a mayor presenting me with the key to the city. And what do I see? Nothing! Not one whit of acknowledgement. Not a trace of gratitude that you’ve been permitted the glory of meeting Me.’

I could hear the capital M in the pronoun; the little creature seemed to grow a little taller when it said the word. I decided to be tactful, for the moment. ‘Well, I do apologize. I was never briefed on the correct protocol for greeting a Monad. Perhaps you would be so kind as to bring me up to speed.’
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